All orders are posted via Royal Mail or a reliable courier service. Proof of postage is always obtained. Most orders will arrive within 3 days of being posted (domestic), however during busier times this might be up to 10 working days. International orders may take 10-30 days depending on the destination country. We cannot be held responsible for delayed delivery. You will receive a dispatch email when your order is posted.
Please enter your location at checkout to see postage prices. Prices can change depending on weight of the items purchased.
All orders are subject to stock and can be cancelled at any time by us with a full refund.
We accept returns within 14 days of delivery of products. You must return items back to us within 30 days of delivery, in original condition. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Refunds (if applicable)
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. This can take up to 10 working days.
Late or missing refunds (if applicable)
If you haven’t received a refund by the expected date, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
Please obtain proof of posting. If your returned item goes missing and you have no proof of postage, no refund will be issued.
By ordering from Suski Scents you are agreeing to the terms listed above.